Frequently Asked Questions

Questions		Answers
I bought a MyWorld product from a deal site, how do I get it?		If it is a voucher for a canvas you will have been sent instructions for redemption at the time of purchase. Please call us on 0508 MYWORLD if you have lost these or are unsure. If you bought a product, don't worry! We have your details from the deal site and will be shipping it to you shortly, as long as all the details you entered are correct there is nothing you need to do. If you have not received your product within 7-10 days of the deal closing please give us a call on 0508 MYWORLD.
My voucher isn't working, why?		Make sure you are entering the dashes if they are in your code, also make sure you are entering the right zero or O. This is all entered at the checkout stage of your order
I have two vouchers, why can't I use them both in the same order?		Unfortunatly it is a limitation of our website that only one voucher can be used at a time. If you have more than one voucher to redeem please make sure to place a seperate order for each voucher.
I have a voucher, how do I use it?		You can enter your voucher code on the Order Summary page. There is a box on the bottom left hand side of the page where you can enter your discount code or voucher. Once you have entered teh code clikc the 'Use Discount Code' button to apply it to your order. Remember, only one code can be used on each order, so if you have more than one code to use please be sure to use it separately.
What do I get with a MyWorld canvas print?		Gallery wrapped and then shrink wrapped to ensure safe delivery.
How much is delivery?		We have negotiated an extremely competitive courier rate of only $7.50 (per canvas) for anywhere in NZ.
Can you deliver to PO Boxes?		Unfortunately we are unable to deliver to PO boxes at this time. Sorry for any inconvenience.
When will I receive my canvas?		4 - 9 working days after full payment is received. Times may take longer at seasonal periods ie: 12 - 22 working days
What size and format should my files be?		Ideally Jpeg, tiff or png. 150-300 pixels per inch. The higher resolution the better.
Will my canvas look the same as the image on my screen?		Unfortunately as all monitors have different settings we cannot guarantee the colour match of your canvas. Images can also slightly vary due to scaling variations.
How long do My World prints last?		70 years or more if correct care is taken.
How do I look after my canvas?		Do not expose to direct sunlight or moisture. A light vacuum with a brush attachment is suggested.
Can I supply my original other than digitally?		If you can’t scan your original and provide a digital format we can do this for you at a minimal extra $10 fee. Please send your print to this address in a safe waterproof envelope or courier bag along with a stamped addressed return envelope. We cannot accept responsibility for damage or loss.
What about Trade Prices?		If you require wholesale or Trade pricing please contact us.
Is my information kept private?		We do not pass your information onto any third parties.
What credit cards do you accept?		Mastercard and Visa
Can you deliver to a different address?		You can enter a different delivery address when placing your order.
Who holds the copyright of my image?		Simply by sending us your image you are confirming that you are the copyright owner or have written permission from the copyright owner. This therefore permits us to print your order.

Whats the difference between heavy & light canvas?          The heavy is textured and the light is a smooth finish.

Do you have a question that isn't covered in the above FAQ's?
Contact us today and we will answer your question as fast as possible.